急求---酒店管理毕业论文范文一篇。知道的老大们帮我写一篇好吗？急急急 急求一个关于酒店管理毕业论文的提纲,题目是"论如何提高前厅服...
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\u4e0a\u7684\u5ba2\u4eba\u6ee1\u610f\u3002
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\u3000\u3000
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\u3000\u3000\uff085\uff09\u8981
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\u3000\u3000
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\u3002
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\u3000\u3000A\u3001\u5408\u7406\u5b9a\u5458\uff0c\u79d1\u5b66\u5b89\u6392
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\u518d\u6b21\uff0c\u987e\u5ba2\u6ee1\u610f(CS)\u6218\u7565\u4e0e
\uff1aCS(CUSTOMERSATIS?FACTOIN)\u5728
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CS\u6218\u7565\u662f\u501f\u52a9\u4e8e
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\u552e\u524d\u3001\u552e\u4e2d\u548c\u552e\u540e\u4ee5\u53ca\u5728
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1.\u8d62\u5f97\u987e\u5ba2\u4e00\u9897\u5fc3\u3002\u8fd9\u662f\u65b0\u670d\u52a1\u8d28\u91cf\u89c2\u7684
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2.\u8ffd\u6c42\u65e0\u7f3a\u9677\u3002\u6240\u8c13\u65e0\u7f3a\u9677(ZERODEFECT)\u672a\u5fc5\u7f3a\u9677\u7edd\u5bf9\u662f\u96f6\uff0c\u800c\u662f\u4ee5\u96f6\u4e3a\u6700\u7ec8\u76ee\u6807\uff0c\u6765\u5236\u5b9a\u76ee\u524d\u7684\u76ee\u6807\uff0c\u4ee5\u4fbf\u52aa\u529b\u53bb\u5b9e\u73b0\uff0c\u5e76\u5728\u5b9e\u73b0\u76ee\u6807\u7684\u8fc7\u7a0b\u4e2d\uff0c\u5bf9\u76ee\u6807\u4f5c\u51fa\u8fdb\u4e00\u6b65\u7684\u4fee\u8ba2\uff0c\u8fd9\u6837\u770b\u6765\uff0c\u65e0\u7f3a\u9677\u975e\u6307\u6280\u672f\u800c\u662f\u4e00\u79cd
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3.
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2.\u8ffd\u6c42\u65e0\u7f3a\u9677\u3002\u6240\u8c13\u65e0\u7f3a\u9677(ZERODEFECT)\u672a\u5fc5\u7f3a\u9677\u7edd\u5bf9\u662f\u96f6\uff0c\u800c\u662f\u4ee5\u96f6\u4e3a\u6700\u7ec8\u76ee\u6807\uff0c\u6765\u5236\u5b9a\u76ee\u524d\u7684\u76ee\u6807\uff0c\u4ee5\u4fbf\u52aa\u529b\u53bb\u5b9e\u73b0\uff0c\u5e76\u5728\u5b9e\u73b0\u76ee\u6807\u7684\u8fc7\u7a0b\u4e2d\uff0c\u5bf9\u76ee\u6807\u4f5c\u51fa\u8fdb\u4e00\u6b65\u7684\u4fee\u8ba2\uff0c\u8fd9\u6837\u770b\u6765\uff0c\u65e0\u7f3a\u9677\u975e\u6307\u6280\u672f\u800c\u662f\u4e00\u79cd
\u3002\u670d\u52a1\u8d28\u91cf\u7684\u63d0\u9ad8\u548c\u4fdd\u8bc1\u662f\u4e00\u4e2a\u6c38\u6052\u7684\u76ee\u6807\u3002\u56e0\u800c\uff0c\u996d\u5e97\u4e0d\u5e94\u6d6a\u8d39\u65f6\u95f4\u53bb\u63a8\u65ad\u80fd\u591f\u8fbe\u5230\u4f55\u79cd\u6c34\u5e73\uff0c\u8d28\u91cf\u5de5\u4f5c\u7684\u76ee\u6807\u6c38\u8fdc\u662f100%\u5b8c\u7f8e\u65e0\u7f3a\u9677\u3002
3.
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4.\u670d\u52a1\u8d28\u91cf\u662f\u996d\u5e97\u5168\u5458\u7684\u804c\u8d23\u3002\u65b0\u7684\u89c2\u5ff5\u8ba4\u4e3a\uff0c\u670d\u52a1\u6e17\u900f\u4e8e\u996d\u5e97\u751f\u4ea7\u7ecf\u8425\u7684\u5168\u8fc7\u7a0b\uff0c\u8981\u4f7f\u996d\u5e97\u4e0a\u4e0b\u5145\u6ee1\u8ba9\u987e\u5ba2\u6ee1\u610f\u7684\u996d\u5e97\u6587\u5316\uff0c\u8981\u5b9e\u73b0\u6807\u51c6\u5316\u3001\u89c4\u6a21\u5316\u7684\u670d\u52a1
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绛旓細[1]鐜嬭幑.娓稿尯鏈嶅姟璐ㄩ噺绠＄悊[M]. 涓浗鏃呮父鍑虹増绀 [2]鍐厗鍐.楗簵鏈嶅姟绀间华瀛︿範鎵嬪唽[M].鏃呮父 鏁欒偛鍑虹増绀 鐪嬩簡鈥滈キ搴楁湇鍔¤川閲绠＄悊璁烘枃鈥濈殑浜鸿繕鐪: 1. 椁愰ギ鏈嶅姟璐ㄩ噺绠＄悊璁烘枃 2. 閰掑簵鏈嶅姟璐ㄩ噺绠＄悊鐮旂┒璁烘枃 3. 娴呰皥椁愰ギ鏈嶅姟绠＄悊璁烘枃 4. 楗簵閰掑簵绠＄悊鏈嶅姟璐ㄩ噺姣曚笟璁烘枃 5. 娴呰皥椁愰ギ鏈嶅姟涓庣鐞嗚鏂 宸茶禐杩 宸...
绛旓細璺眰涓绡閰掑簵绠＄悊姣曚笟璁烘枃,鍐呭涓嶉檺3500瀛椼傚埆榛忓埆榛... 璺眰涓绡囬厭搴楃鐞嗘瘯涓氳鏂,鍐呭涓嶉檺3500瀛椼傚埆榛忓埆榛 灞曞紑 鎴戞潵绛 2涓洖绛 #鐑# 涓轰粈涔堢幇鍦ㄦ儏鏅枩鍓ц秺鏉ヨ秺灏戜簡?娴峰哺鏅薄 2009-04-28 路 TA鑾峰緱瓒呰繃1527涓禐 鐭ラ亾灏忔湁寤烘爲绛斾富 鍥炵瓟閲:487 閲囩撼鐜:100% 甯姪鐨勪汉:196涓 鎴戜篃鍘荤瓟棰...
绛旓細[7]璧靛織姊.闄嬪瀹鹃鏈嶅姟钀ラ攢绛栫暐鐮旂┒[D].瑗垮寳澶у2009 [8]涓ュ崕.H姹借溅绉熻祦鍏徃涓婃捣甯傚満鐨勮惀閿绛栫暐鐮旂┒[D].鍏板窞澶у2009 [9]楹︽瘏鑿.鍩轰簬绠＄悊鍚堝悓妯″紡鐨勯キ搴楅泦鍥㈢爺绌禰D].鍘﹂棬澶у2008 [10]鏉ㄩ敠鎱.鍛煎彨涓績鍦ㄧ嚎钀ラ攢杩愯惀绠＄悊涓庤惀閿绛栫暐鐮旂┒[D].鍖椾含閭數澶у2009 [11]浜庢槬鐜.鍥藉唴澶閰掑簵绠＄悊妯″紡姣旇緝鍒嗘瀽[D...
绛旓細璁烘垜鍥閰掑簵琛屾斂绠＄悊瀛樺湪闂鍙婃敼杩涙帾鏂 鎽樿锛氶厭搴楄鏀跨鐞嗙殑鏈缁堢洰鐨勬槸澧炲己閰掑簵鐨勭泩鍒╄兘鍔涖傞厭搴楄鏀垮缓璁剧殑鎴愯触锛岀洿鎺ュ叧绯诲埌閰掑簵鐨勭敓瀛樺拰鍙戝睍锛屽苟涓斿叧绯诲埌鎴戝浗鏃呮父浼佷笟鍦ㄥ綋浠婂浗闄呮梾娓镐笟鐨勮垶鍙颁笂鏄惁鑳藉鍗犳湁涓甯箣鍦般傛湰鏂囧湪鐞嗚В鎴戝浗閰掑簵琛屼笟闈复鐨勫浗鍐呭鐜鍙戝睍鍙樺寲鐨勫帇鍔涗笅锛屽垎鏋愪簡鎴戝浗閰掑簵琛屾斂绠＄悊鐨勭浉鍏虫蹇...
绛旓細閰掑簵绠＄悊姣曚笟璁烘枃:閰掓按鐨勯攢鍞鐞嗗拰鎺у埗 閰掓按鐨勯攢鍞鐞嗗湪楗簵椁愰ギ绠＄悊涓湁鐫閲嶈鐨勫湴浣嶃傞厭姘寸殑閿鍞鐞嗕笉鍚屼簬鑿滆偞椋熷搧鐨勯攢鍞鐞嗭紝鏈夊叾鐗规畩鎬э紝鍥犳锛屽姞寮洪厭姘寸殑閿鍞鐞嗕笌鎺у埗锛屽鏈夋晥鍦版帶鍒堕厭姘存垚鏈紝鎻愰珮楗簵缁忔祹鏁堢泭鏈夌潃鍗佸垎閲嶈鐨勬剰涔夈 閰掓按鐨勯攢鍞帶鍒跺巻鏉ユ槸寰堝楗簵鐨勮杽寮辩幆鑺傦紝鍥犱负锛屼竴鏂归潰绠＄悊浜哄憳...
绛旓細閰掑簵绠＄悊璁烘枃鑼冧緥 1.璁烘秷璐归渶姹備笉瓒充笌楗簵涓氱殑缁忚惀绛栫暐 绾佃涓浗楗簵涓氱殑鍙戝睍锛岄キ搴椾骇鍝佷緵缁欎笌鍏跺畠璁稿鍟嗗搧鐨勪緵缁欎竴鏍风粡鍘嗕簡鐢卞嚑骞村墠鐨勯愭鏀瑰杽鍒拌繎涓ゅ勾鏉ョ殑鏍规湰鏀瑰杽鐨勮繃绋嬶紝93骞翠互鍚庢垜鍥芥柊寤烘梾娓告秹澶栭キ搴楁瘡骞翠互700-1000瀹剁殑閫熷害閫掑锛屽骞呰揪20%浠ヤ笂锛岃繖绉嶉キ搴椾笟渚涚粰澧炲箙涓庢梾娓稿婧愮殑5-8%鏈夐檺澧炲箙鏄剧劧鏄...
绛旓細鎬ラ渶 閰掑簵绠＄悊姣曚笟璁烘枃 涓绡 5000瀛楀乏鍙 鍙互绮樿创 浣嗕笉鑳借闅忎究琚悳鍒 鎬ユユ! 涓冪偣涔嬪悗灏变笉鐢ㄤ簡 鎴戞潵绛 2涓洖绛 #鐑# 鐢熸椿涓湁鍝簺鎴愮樉椋熺墿?ipqsemnm81 2011-03-30 路 TA鑾峰緱瓒呰繃112涓囦釜璧 鐭ラ亾椤剁骇绛斾富 鍥炵瓟閲:3.3涓 閲囩撼鐜:55% 甯姪鐨勪汉:2.8浜 鎴戜篃鍘荤瓟棰樿闂釜浜洪〉 鍏虫敞 ...
绛旓細鐞嗚鐭ヨ瘑鍜岀幇瀹炵殑鏈夋満缁撳悎寰寰浼氭縺鍙戝鍛樻濈淮鐨勫垱閫犲姏鍜屽紑鎷撴э紝涓姣曚笟璁烘枃鐨勯夐鎻愪緵浜嗕竴涓壇濂界殑瀹炶返鍩虹鍜岀悊璁哄熀纭銆傜鍥涖 鍏虫敞鐑偣娉曘傜儹鐐归棶棰樺氨鏄湪鐜颁唬绀句細涓嚭鐜扮殑鑳藉寮曡捣鍏紬骞挎硾娉ㄦ剰鐨勯棶棰樸傝繖浜涢棶棰樻垨鍏崇郴鍥借姘戠敓锛屾垨娑夊強鏃朵唬娼祦锛岃屼笖鎬昏兘鍚稿紩浜轰滑娉ㄦ剰锛屽紩鍙戜汉浠濊冨拰浜夎銆傜數澶у鍛樺湪骞虫椂鐨...
绛旓細浣嗘槸,闅忕潃绠＄悊姘村钩鐨勬彁楂樸佺鐞嗚蹇电殑鏇存柊,绠＄悊鑰呭皢浜烘湰瑙傚康涓庣鐞嗚蹇电浉缁撳悎,浣库滃瀹㈣嚦涓娾濄佲滃憳宸ョ涓鈥濈浉缁撳悎鐨勭幇浠ｇ鐞嗚蹇佃秺鏉ヨ秺澶氬湴杩愮敤浜庣幇浠閰掑簵绠＄悊銆 銆斿叧閿瘝銆曞瀹㈣嚦涓;鍛樺伐绗竴;閰掑簵;绠＄悊 涓銆佸紩瑷 浼楁墍鍛ㄧ煡,閰掑簵鍛樺伐鏄厭搴椾紭璐ㄦ湇鍔＄殑淇濊瘉,鏈変簡婊℃剰鐨勫憳宸,鎵嶈兘鍒涢犳弧鎰忕殑鏈嶅姟,鍚稿紩婊℃剰鐨勫浜,鍒涢...
绛旓細閰掑簵涓氱殑鏃ョ泭鍙戝睍,淇℃伅鎶鏈湪閰掑簵鐨勬櫘鍙婂害鎰堟潵鎰堥珮,瀵逛簬閰掑簵淇℃伅绠＄悊绯荤粺鐨勮姹備篃瓒婂彂鍏ㄩ潰,搴旂敤鑼冨洿娑夊強鍐崇瓥鏀寔銆佺郴缁熼泦鎴愩佸鍔″叧绯荤鐞嗐佺綉缁滆惀閿绛夈備笅闈㈡槸鎴戜负澶у鏁寸悊鐨勯厭搴椾俊鎭鐞嗙郴缁璁烘枃,渚涘ぇ瀹跺弬鑰冦 閰掑簵淇℃伅绠＄悊绯荤粺璁烘枃绡囦竴 绠＄悊淇℃伅绯荤粺鍦閰掑簵绠＄悊涓殑浣滅敤 閰掑簵淇℃伅绠＄悊绯荤粺璁烘枃鎽樿 鎽樿:闅忕潃閰掑簵琛屼笟...
