外贸过程中，怎样面对客户要求频繁邮寄样品的要求？ 该如何处理国外客户寄样品的要求呢？
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\u800c\u5bf9\u4e8e\u90a3\u4e9b\u5927\u5ba2\u8001\u5ba2\uff0c\u5c3d\u7ba1\u4ed6\u4eec\u6bcf\u5e74\u548c\u6211\u4eec\u7684\u751f\u610f\u989d\u5f88\u5927\uff0c\u6211\u4e00\u822c\u8fd8\u662f\u4f1a\u51fa\u4ee5\u4e0b\u8fd9\u5c01\u4fe1\u4ef6\u7ed9\u5ba2\u6237\u7684\u3002 Dear Sirs, Firstly thank you for your continuous supports in the past years, we wish both business snowballing in the coming years.As per the summing-up made by our financial department in the last half year, the statistics showed that we had a very heavy burden on sample cost. Just as you know, during the past years we supplied the small qty samples to our customer free of charge. In this way, we not only had to pay the samples cost in our factory, but also pay for the postage to express courier, such as UPS, FedEx, however, our profit is getting smaller and smaller. Under the above-mentioned situation, we find it is getting difficult to run business in this way. In order to solve this matter in a reasonable way, we hope our customer could help to share the cost by paying the postage. So could you please inform us your account number of UPS or FedEx or other express by return? So that we could send samples by your account number, while we will supply the samples which are free of charge in normal small quantity as before.We believe this will do favor to develop the business between us. Most of our customers are doing in this way now. We sincerely hope it will be also workable to you. Please kindly comment the new way and advise us your A/C No. Thank you for your cooperation.Looking forward to hearing from you soon. \u5ba2\u4eba\u6536\u5230\u6b64\u4fe1\u540e\uff0c\u5c31\u7b97\u8fd8\u662f\u4e0d\u80af\u8d1f\u62c5\u90ae\u8d39\uff0c\u4e5f\u4e0d\u518d\u4f1a\u968f\u610f\u8981\u6837\u54c1\u4e86\u3002 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Dear Sirs\uff0c Firstly thank you for your continuours supports in the past years\uff0c we wish both business snowballing in the coming years.As per the summing-up made by our financial department in the last half year\uff0c the statistics showed that we had a very heavy burden on sample cost\uff0c Just as you know\uff0c during the past years we supplied the small qty samples to our customer free of charge\uff0c in this way\uff0c we not only had to pay the samples cost in our factory\uff0c but also pay for the postage to express courier\uff0c such as UPS\uff0c Fedex\uff0c however\uff0c our profit is getting smaller and smaller\uff0c Under the above-mentioned situation\uff0c we find it is getting difficult to run business in this way\u3002 In order to solve this matter in a reasonable way\uff0c we hope our customer could help to share the cost by paying the postage\uff0c So could you please inform us your account number of UPS or Fedex or other express by return? 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没有合作过的客户一般不要轻易寄样品，如果一定要求寄样，可以索取样品费用，而且一定要寄到付，问客户要他的到付帐号，并告诉他样品费用会在他的新定单中返还给他！关于寄样，首先要考虑好一个问题，是免费寄样还是收费寄样，这其中，还要具体到样品费以及运费的免费与否，下面也将就这几类做一些具体的拆解：
01
样品免费+运费免费
推荐度：★
样品+运费全免这样的方式一般回报率极低，非常不建议在和买家没有达成深度意向前就直接采取这种寄样方式。
如果买家要求全免寄送，建议大家看一下对方是否符合以下条件：已经有过多次电话沟通，并且已经到了询问产品信息及报价的地步（同时样品价值不能非常高）。如果之前只是邮件往来，其实没有很大必要。
02
样品免费，运费到付
推荐度：★★★
如果和买家沟通的不错，样品折现价值又低于运费，可以考虑给对方免样品费，运费自付。同时，这也是考量买家是否有诚意进行深度合作的方法之一。
03
样品收费，运费免费
推荐度：★★★
如果样品价值比较高，一般不建议大家免费寄送，但可以考虑为客户免运费。这样既保证了公司的利益，又体现了公司真诚为客户服务的态度。
如果客户在前期的沟通中已经可以判定是高价值潜在买家，那么也可以采用支付一半样品费的方法。
04
样品收费，运费收费
推荐度：★★
一般适用于以下两种情况：(1) 货值高，运费高(2) 在没有深度沟通的基础上客户主动要求寄样
确定了寄样收费与否的问题，接下来就是实际寄样中需要注意的事项，包括以下几点：
❶ 产品和配套说明一起寄送
➁ 在样品上留下公司的联系方式电话或者邮箱地址都可以
❸ 使用减震防水材料/泡沫包装样品易碎品通常用厚泡沫盒包装，含电路零配件品通常需要再加一层防水材料
➃ 选择合适的寄送方式无毒害、特殊要求的样品尽量选择航空包或航空快递，同时应注意不同国家的进出口商品检验标准，防止样品因不合规范而被打回。
附国际航空快递的违禁和敏感物品清单：
违禁品：军火、化学品、粉末、纯电池、纯液体、易燃易爆物品、需冷藏的肉食、水果、 珠宝、贵重物品、毒品、强磁性产品、空调产品带有压缩机类等。
敏感物品：奢侈品、光碟和出版物、化妆品、食品药品等。
❺ 寄样后及时跟进物流信息寄样后要时刻关注物流信息变化，主动与客户确认样品送达情况并及时提醒客户收货。
一般提醒方式建议也是通过邮件的方式，在邮件中注明样品的名称、规格、型号等细节，便于客户进行样品核对。
下附邮件样例：
Dear sir,
We are pleased to forward you the samples of our products with the quotations for your reference.
According to the your requests, we can supply products with different specifications, materials, colors, etc. We believe this will do favor to develop the business between us, most of our customers is doing in this way now, we sincerely hope it will be also workable to you. And our products are always good as the samples we send. If you have any questions, please contact us on tel....
Yours
并于客户收货后的2-3天内跟进客户产品使用体验及后续合作事宜。
下附向对方表达长期合作意向和欢迎态度的用句样例：
1. We hope to establish long-term business relationships with customers at home and abroad based on mutual benefits.
2. We sincerely look forward to establishing business relationships with customers from all over the world based on mutual benefits.
3. If you have any further information or suggestion please let us know.
4. Please do not hesitate to let me know if you have any question or concern.
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